Refund Policy

1. The Interview Guarantee

Which plans are covered?

The Interview Guarantee applies to customers on the Popular plan ($50) and the Power plan ($100). It does not apply to the Starter plan ($10).

What is the guarantee?

If we submit all applications in your pack and you do not receive at least one (1) relevant interview within 30 days of your application completion date, we will issue a full refund of your purchase price.

Your application completion date is the date on which your assigned expert has submitted all applications included in your plan.

What counts as an interview?

An interview is defined as any of the following, where the contact originates from one of the jobs we applied to on your behalf:

• •A first-round phone screen or video call with a recruiter, hiring manager, or any member of the hiring team at the company
• •A phone or video call with a third-party or agency recruiter reaching out on behalf of the hiring company
• •A formal written invitation to proceed to an interview stage (email, calendar invite, or similar)

The following do not count toward the guarantee:

• •Automated rejection emails or system-generated acknowledgements
• •Technical assessments, take-home exercises, or automated screeners sent without any human contact
• •Interviews from jobs you applied to independently, outside of myJobFixers
• •Outreach from jobs that were applied to after the 30-day window has started

How do I claim the guarantee?

To claim a refund under the Interview Guarantee:

1. Email us at support@myjobfixers.com with the subject line: "Interview Guarantee Claim"
2. Include your name, email address used at purchase, and a brief explanation of your situation
3. Submit your claim within 7 days of the 30-day window closing

We will review your claim within 5 business days and process approved refunds within 7–10 business days to your selected payment method.

2. Standard Refund Policy

Before applications begin

If you purchase a plan and your applications have not yet started, you may request a full refund within 48 hours of purchase by contacting support@myjobfixers.com.

After applications have started

Once our team has begun submitting applications on your behalf, we are not able to offer refunds outside of the Interview Guarantee terms above. This is because the work (resume tailoring, cover letter writing, research, outreach and application submission) has already been carried out by our experts.

Starter plan

The Starter plan ($10 / 10 applications) does not include the Interview Guarantee and is non-refundable once applications have begun.

No partial refunds

Refunds are issued in full for the original purchase amount. We do not offer partial refunds.

3. Conditions That Affect Eligibility

To be eligible for the Interview Guarantee, the following conditions must be met:

• •Your profile must be fully completed, including job preferences, resume upload, and application credentials, before we begin submitting applications
• •You must have responded to any requests from your assigned expert within 48 hours during the application period. Delays caused by lack of response may extend your timeline and affect eligibility
• •You must not have violated our Terms of Service

We reserve the right to decline a refund claim if we have evidence that the interview guarantee was gamed or abused in bad faith.

4. Contact Us

If you have questions about this policy, please reach out:

• •Email: support@myjobfixers.com
• •Help Center: www.myjobfixers.com/help

We want every customer to walk away satisfied. If something went wrong, please reach out and we'll do our best to make it right.